Frequently asked Questions



I did not receive the confirmation email

The account creation confirmation email should arrive in your email inbox in less than 5 minutes.
However, it happens that the confirmation email does not fall in your inbox.
You can at first check that it is not in your junk mail.
If so, add contact@caveandcoconut.com to your contacts and the problem will be solved for future communications.

You also can not find the confirmation email in your junk mail, contact note support computer by sending a mail to contact@neoreports.com

I forgot my password

This happens to forget his password. We all have them so much now.
To find it, nothing more simple.
For the procedure to be successful, we advise you to add the email contact@caveandcoconut.com to the list of your contacts.
This will prevent the email from recovering your account from arriving in your junk mail.

  • Click on account,
  • Then password forgotten,
  • Enter your email correctly.
  • We suggest you save your password on your computer when your browser offers it.
    However, it happens that the confirmation email does not fall in your inbox.

    You can at first check that it is not in your junk mail.
    If so, add contact@caveandcoconut.com to your contacts and the problem will be solved for future communications.

    You also can not find the confirmation email in your junk mail, contact note support computer by sending a mail to contact@neoreports.com