CONDITIONS GENERALES DE VENTE

Updated May 23, 2018,

The present conditions of sale are concluded on the one hand by the company CAVEANDCOCONUT SAS capital of 1 000 euros whose head office is in Paris at 1 rue Pasteur. 75011. Paris. registered in the Paris Trade and Companies Register under the number 831 131 081 hereinafter Cave & Coconut and on the other hand by any natural or legal person wishing to make a purchase via the Cave & Coconut website (www.caveandcoconut.com ) hereinafter referred to as "the buyer".

Article 1: object

These terms of sale are intended to define the contractual relationship between Cave & Coconut and the buyer and the conditions applicable to any purchase made through the website of Cave & Coconut, whether the buyer is professional or consumer. The acquisition of a good or a service through the present site implies an acceptance without reserve by the purchaser of these conditions of sale. These conditions of sale shall prevail over any other general or special conditions not expressly approved by Cave & Coconut. Cave & Coconut reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the order by the buyer.

Article 2 - Characteristics of goods and services offered

The products and services offered are those listed in the catalog published on the Cave & Coconut website. These products and services are offered within the limits of available stocks. Each product is accompanied by a description prepared by us or by the supplier. The photographs in the catalog are as faithful as possible but can not ensure a perfect similarity with the product offered, particularly with regard to colors.

Article 3 - Rates

The prices listed in the catalog are inclusive of all taxes in euros taking into account the VAT applicable on the day of the order; any change in the rate may be reflected in the price of the products or services. Cave & Coconut reserves the right to modify its prices at any time, provided however that the price listed in the catalog on the day of the order will be the only one applicable to the buyer. The prices quoted do not include the costs of order processing, transport and delivery provided that they take place in the geographical areas specified below.

Article 4 - Geographical area

The online sale of products and services presented in the site is reserved for buyers who live in France, Corsica, Monaco, Belgium, Germany and for deliveries required in these geographical areas.

Article 5 - Orders

The buyer who wants to buy a product or a service must:
- create an account on the caveandcoconut.com website;
- complete the identification form on which he will indicate all the details requested or give his customer number if he has one. The delivery address that the Customer indicates when ordering must be as precise as possible (building number, floor number, digicode ...), in order to allow the deliveryman to bring his order under the best conditions and as fast as we can. Cave & Coconut can not be held responsible in case of impossibility of delivery due to erroneous or incomplete information;
- Fill out the online order form giving all the references of the selected products or services;
- validate your order after having checked it;
- confirm your order and payment;
- make the payment in the prescribed conditions.
The confirmation of the order implies acceptance of these conditions of sale, the acknowledgment of having perfect knowledge and the waiver of its own conditions of purchase or other conditions.
All data provided and the recorded confirmation will be worth proof of the transaction.
Confirmation will be worth signing and acceptance of transactions.
The seller will communicate by e-mail confirmation of the registered order.
After placing an order on the website www.caveandcoconut.com, Cave & Coconut sends an e-mail to the Customer confirming the elements of his order.
This e-mail constitutes the acceptance of the Customer's order by Cave & Coconut and thus forms the sales contract.
Orders can be controlled by the Cave & Coconut sales department.
The consumer is, in this case, notified by e-mail, or telephone, supporting documents to return in order to obtain the final validation of his order.
CAVEANDCOCNUT SAS reserves the right to cancel the order in case of non receipt of these documents or receipt of evidence deemed non-compliant within a maximum period of 3 working days after the inspection.

Article 6 - Retraction

Buyers, non-professional individuals, in principle benefit from a withdrawal period of seven days from the delivery of their order to return the product to the seller for exchange or refund without penalty, except for the costs of return . However, according to the law, are not concerned the goods which, by their nature, can not be redirected or can deteriorate or perish quickly and in particular the food products. Consequently the right of retraction or cancellation is not applicable to the products ordered on the site www.caveandcoconut.com.

Article 7 - Against indications and health

CAVEANDCOCONUT SAS products contain allergens such as nuts (almonds, hazelnuts, walnuts, cashews, pecans, macadamia, Brazil, Queensland, pistachios).
CAVEANDCOCONUT SAS does not proclaim any health claims on its products.
If the Customer has any doubt, health problems or medical treatment, he must consult his doctor before consuming Cave & Coconut products.

Article 8 - Customer Service

To help the Customer in their choice of products best suited to their needs and expectations, CAVEANDCOCONUT SAS Customer Service is at their disposal by:
- Phone: + 33 6 58 67 75 53 (from 9h to 17h from Monday to Friday)
- E-mail: contact@caveandcoconut.com
- Courrier: CAVEANDCOCONUT SAS. 1 rue Pasteur. 75011 Paris

Article 9 - The recipes

The ingredients used in Cave & Coconut products come from organic farming. In case of unpredictable production, CAVEANDCOCONUT SAS reserves the right to cancel or shift the Customer's order. In such a case, CAVEANDCOCONUT SAS undertakes to keep the Customer informed as soon as possible by email or telephone and to offer him an alternative solution or a refund of his order. On the other hand, certain ingredients required for the production of Cave & Coconut products may no longer be available on the day of production due to weather conditions, unavailability of products from suppliers or any other reason. CAVEANDCOCONUT SAS reserves the right to modify its recipes on time and undertakes to keep the Client informed. No cancellation penalty will be applied in case of cancellation of the order for unavailability and CAVEANDCOCONUT SAS can not be held responsible for the unavailability of a product. CAVEANDCOCONUT SAS will not incur any liability for any indirect damage due to possible operating losses, loss of profits, or costs that may arise.

Article 10 - Compliance of tenders

Elements such as photographs, texts, graphics, information and features illustrating the products presented are not contractual. Consequently, the responsibility of CAVEANDCOCONUT SAS can not be committed in the event of error or omission, or in case of modification of these elements.

Article 11 - Product Information

CAVEANDCOCONUT SAS presents on its website the products for sale and their detailed descriptions to comply with Article L 111-1 of the Consumer Code, which provides the possibility for the potential consumer to know before the final order of the characteristics essential products he wants to buy. All the products sold by CAVEANDCOCONUT SAS comply with the legislation of the European community in force and the standards applicable in France.

Article 12 - Terms of payment

The price is due when ordering. Payments will be made by credit card; they will be realized through the secure system Mercanet which uses SSL protocol '' Secure Socket Layer '' so that the transmitted information is encrypted by a software and that no third party can take note of it during the transport on the network. The account of the buyer is debited after validation of the order of the available products and the amount of the products sent or downloaded. An invoice is sent by email after validation of the order. Invoices remain available on the caveandcoconut.com website. At the request of the buyer, he will be sent a paper invoice showing VAT.

Article 13 - Checks on means of payment

In order to prevent the fraudulent use of means of payment or delivery addresses, and to further secure the transactions of Customers, CAVEANDCOCONUT SAS performs checks on orders placed by its Customers. As part of these checks, the Customer may be asked to send us administrative documents such as: proof of identity and / or proof of address (fixed telephone bill, receipt of electricity, gas, water) , and for companies: KBIS extract of less than 3 (three) months. In the context of these checks, if the supporting documents were not sent to CAVEANDCOCONUT SAS or if the documents sent did not make it possible to establish with certainty the identity of the author of the order and the reality of the domiciliation, CAVEANDCOCONUT SAS could not validate the order and it would be canceled. Refunds corresponding to these orders could not then be made without a certain number of verifications necessary for the identification of the Customer. Thus, a payment by credit card will be refunded only and directly to the credit card account of the customer.

Article 14 - Deliveries

Deliveries are made to the address indicated in the order form which can only be in the agreed geographical area. The risks are the responsibility of the purchaser from the moment the products left the premises of Cave & Coconut. In case of damage during transport, the reasoned protest must be made within three days of delivery. Delivery times are only indicative; if they exceed thirty days from the order, the contract of sale may be terminated and the buyer refunded.

Article 15 - Right of withdrawal or cancellation

The Customer has in principle, pursuant to the provisions of the Consumer Code, Article L 121-16 and following on the distance selling, a period of seven days from the date of delivery of the product (s) ordered on the internet, to exchange or cancel an order for a product. However, according to the law, are not concerned the goods which, by their nature, can not be redirected or can deteriorate or perish quickly and in particular the food products. Consequently the right of retraction or cancellation is not applicable to the products ordered on the site www.caveandcoconut.com. The customer can cancel the order if it is not being delivered or delivered. All claims, requests for cancellation of refund must be made by email to the following address: contact@caveandcoconut.com or by post: CAVEANDCOCONUT SAS: 1, Pasteur Street. 75011 Paris.

Article 16 - Liability

The site www.caveandcoconut.com is in principle accessible 24 / 24h, 7 / 7d, except interruption, programmed or not, for the purposes of its maintenance, a suspension of activity or case of force majeure. Being in fact subject to an obligation of means, CAVEANDCOCONUT SAS can not be held responsible for any damage, whatever its nature, resulting from a unavailability of the site.

Article 17 - Intellectual property

All elements of the Cave & Coconut site are and remain the exclusive intellectual property of Cave & Coconut. Nobody is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site that are software, visual or sound. Any single or hypertext link is strictly prohibited without the express written consent of Cave & Coconut.

Article 18 - Personal data

In accordance with the law relating to computers, files and freedoms of January 6, 1978, the information of a personal nature relating to buyers may be subject to automated processing. Buyers may oppose disclosure of their details by notifying Cave & Coconut. Similarly, users have the right to access and rectify data concerning them, in accordance with the law of January 6, 1978. The automated processing of information, including the management of e-mail addresses of users of the site has been declared to the CNIL on December 13, 2017 registered under number 2130777. To update your preferences for managing personal data, click here .

Article 19 - Archiving - Proof

Cave & Coconut will archive the purchase orders and invoices on a reliable and durable support constituting a faithful copy in accordance with the provisions of Article 1348 of the Civil Code. The computerized records of Cave & Coconut will be considered by the parties as proof of communications, orders, payments and transactions between the parties.

Article 20 - Dispute Resolution

These general conditions of sale are subject to French law. All disputes relating to the commercial relationship between CAVEANDCOCONUT SAS and the Customer are subject to the exclusive jurisdiction of the French courts and fall under the exclusive jurisdiction of the Courts of Paris. However, in case of dispute or claim, the Customer will first contact CAVEANDCOCONUT SAS to obtain an amicable solution.